In a suit all pressed and starched
A man walks in, hot and parched
High heels click the marble floor
He’s been through that door before.
“Yesterday my order was wrong!”
“Today, I’ve had to wait too long!”
Cell phone perched against her ear
Order’s told but it’s not clear
Cashier asks to please repeat
Handing her printed receipt.
Tucks the receipt inside her purse
She’s in a hurry, she’s a nurse.
Stares the cashier in the eye
Gives his order with a sigh
“You never can get it right,”
“When I say ice, I mean light.”
Crossing his arms over his chest
Standing in line with all the rest.
Yuppie Yammer makes the call
Ordered Grande but got a Tall
“Make it right or I will fight,”
Yuppie Yammers’ daily plight.
Greets the customer with a smile,
Knows the Yuppie Yammer profile.
I know there are tons of Yuppie Yammer stories. Please share them in the comments section below!
Footnote: This year I decided to go with the A-Z of Customer Service. I’ve complained too long that customer service isn’t what it should be. Tell me God doesn’t have a sense of humor. He put me in a position make a difference in what I think customer service is and should be. This month I will share with you what I’ve learned about successful customer service. Hope you enjoy the ride.