Zoo Zone

CSA’s must be a little zany
‘Else one is deemed to be just a trainee
We strive for perfection quite like zenith
Able to handle the worst Goliath

Satisfy the customer in the Zoo Zone
Careful not to urge the testosterone

Zombie on the line trying our patience
Tolerate the crass with certain cadence
Pushed to the limit by a scalawag
Some wacky tobacky in a zig zag

We serve our customer in the Zoo Zone
Being fully aware of our voice tone

Offer up some homemade zabaglione
Perhaps a free ride on a Zamboni
Invite the customer with zealous appeal
Satisfaction is hopeless without zeal.

Some days we’d like to be left all alone
But we’re loyal servants in the Zoo Zone.

Footnote: This year I decided to go with the A-Z of Customer Service. I’ve complained too long that customer service isn’t what it should be. Tell me God doesn’t have a sense of humor. He put me in a position make a difference in what I think customer service is and should be. This month I will share with you what I’ve learned about successful customer service. Hope you enjoyed the ride.  Love to hear all about your customer service experiences from both points of view.  Share them in the comments section below!



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