Outliers

Sometimes intentions are misunderstood
Taking on more than we probably should
To our chagrin we fail others desires
Passion sucked out like blood-thirsty vampires

We strive to please and make everything right
Even when we win, we’re still in the fight
It is certain always we will have strife
Betrayals and downfalls cut like a knife

His power, His glory is full of grace
Mistakes we’ve made we need not feel abased
Not focusing on failures – take a peek
For in our hindrances, HE we must seek

A world of our own apart from the rest
Our goal is perfection, to be the best
Though it won’t happen while living on earth
Corralled together his chosen rebirth.

The blogging challenge is over, but I still have that desire to write and share and help others where I can.  Thanks to Robyn for this picture of Inspiration.  Hope this inspires you as well to trudge on, even when you feel like you can’t win… you can.

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Zoo Zone

CSA’s must be a little zany
‘Else one is deemed to be just a trainee
We strive for perfection quite like zenith
Able to handle the worst Goliath

Satisfy the customer in the Zoo Zone
Careful not to urge the testosterone

Zombie on the line trying our patience
Tolerate the crass with certain cadence
Pushed to the limit by a scalawag
Some wacky tobacky in a zig zag

We serve our customer in the Zoo Zone
Being fully aware of our voice tone

Offer up some homemade zabaglione
Perhaps a free ride on a Zamboni
Invite the customer with zealous appeal
Satisfaction is hopeless without zeal.

Some days we’d like to be left all alone
But we’re loyal servants in the Zoo Zone.

Footnote: This year I decided to go with the A-Z of Customer Service. I’ve complained too long that customer service isn’t what it should be. Tell me God doesn’t have a sense of humor. He put me in a position make a difference in what I think customer service is and should be. This month I will share with you what I’ve learned about successful customer service. Hope you enjoyed the ride.  Love to hear all about your customer service experiences from both points of view.  Share them in the comments section below!

YEAH I DID IT!  CAN’T WAIT TILL NEXT YEAR!

Yuppie Yammer

In a suit all pressed and starched
A man walks in, hot and parched
High heels click the marble floor
He’s been through that door before.

“Yesterday my order was wrong!”
“Today, I’ve had to wait too long!”

Cell phone perched against her ear
Order’s told but it’s not clear
Cashier asks to please repeat
Handing her printed receipt.

Tucks the receipt inside her purse
She’s in a hurry, she’s a nurse.

Stares the cashier in the eye
Gives his order with a sigh
“You never can get it right,”
“When I say ice, I mean light.”

Crossing his arms over his chest
Standing in line with all the rest.

Yuppie Yammer makes the call
Ordered Grande but got a Tall
“Make it right or I will fight,”
Yuppie Yammers’ daily plight.

Greets the customer with a smile,
Knows the Yuppie Yammer profile.

I know there are tons of Yuppie Yammer stories.  Please share them in the comments section below!

Footnote: This year I decided to go with the A-Z of Customer Service. I’ve complained too long that customer service isn’t what it should be. Tell me God doesn’t have a sense of humor. He put me in a position make a difference in what I think customer service is and should be. This month I will share with you what I’ve learned about successful customer service. Hope you enjoy the ride.